Values guide actions. At their best, they are ground rules your people use day in, day out to make decisions based on the organisation you want to be. At worst, they are empty words – forgotten,...
A communication project intended to “make the internal communication team redundant” doesn’t sound like a promising prospect. The quip by a former head of internal communication at Direct...
Grow internal partnerships. Don’t sit behind a desk and push out emails or only gather ideas from your own team. Piggyback on other meetings around the business – in marketing, for example....
Terex Trucks keeps things simple. The dump truck manufacturer has customers in extreme locations, from mines in Indonesia to quarries in Zimbabwe – hard-to-reach places for service technicians. So...
I still remember the first time I had to make a board presentation. I was a junior communications manager, hoping to get more budget. I had my slides, I’d rehearsed with my boss, I knew it was a...
Around the corridors of Lotto towers, the phrase “It seemed like a good idea at the time” is probably still being muttered, as another failed user-generated content (UGC) campaign goes down in...
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