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WHERE IC PROFESSIONALS COME TO TALK
Over the last few years, studies (such as this one from Barclaycard) have shown that more and more of us are choosing to spend our money on “experiences”, rather than “things”. Whether...
How did you become a man of many languages? I did a French A-level and, after university, I lived in Germany for three years and learned a language without formal education – with just a...
“Win a floor cushion”, “Car leasing explained”, “Porridge or granola? Have your say on our buffet breakfast” (Actual email subject lines received by this feature’s author). There are...
We’ve all heard the message when we’ve phoned a customer service line: calls may be recorded for training and quality purposes. Businesses keep an eye on such conversations to better...
THE CASE FOR By Ste Davies, freelance digital communications consultant More brands will follow JD Wetherspoon’s lead and delete their social media accounts to focus on the platforms they...
At the recent Big Yak unconference, the subject of our changing role as internal communicators came up frequently; the implications of the new ways that people communicate and how we can use our...
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