When outdated IT systems at LNER made collaboration and information sharing difficult, the train operator’s internal comms team ran a campaign to guide the company through a significant technology...
Straight-up confession – I am a Brené Brown fan-girl, but my admiration for the research professor and author goes way beyond “Insta-worthy” quotes. Her Texan drawl and heartfelt but...
Communication involves more than just making sure information has been heard. The people we trust at work and the way they convey news have an impact on the way we understand or feel about business...
I’ve worked with many companies on their tone of voice, but one of the most memorable experiences I had was creating an informal internal tone of voice for a client within the tech...
As a society, we dislike conflict. Just the thought of it leaves some people feeling anxious and, with largely aversive connotations associated with the word, it’s no surprise why. In the...
Lloyds Banking Group is acutely aware of its vital role in the UK’s economy and invests significantly in technical measures to protect highly sensitive information about its customers and...
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