“Win a floor cushion”, “Car leasing explained”, “Porridge or granola? Have your say on our buffet breakfast” (Actual email subject lines received by this feature’s author). There are...
We’ve all heard the message when we’ve phoned a customer service line: calls may be recorded for training and quality purposes. Businesses keep an eye on such conversations to better...
THE CASE FOR By Ste Davies, freelance digital communications consultant More brands will follow JD Wetherspoon’s lead and delete their social media accounts to focus on the platforms they...
At the recent Big Yak unconference, the subject of our changing role as internal communicators came up frequently; the implications of the new ways that people communicate and how we can use our...
As more and more companies invest in mobile apps, there’s one aspect of mobile that communicators are missing out on. The appreciation just isn’t there, but it absolutely should be. And...
If your company employs more than 250 people, 4 April 2018 will have been a date etched into your mind for some time. That was the deadline when you had to file data on the differences in...
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