Can you summarise user experience – or UX – into something short and snappy? The essence of UX is making a product that is easy to use, fits the user’s expectations, and also meets the...
I remember when internal communication was the poor spotty kid in the family of communicators. The good news: things have changed. Most organisations now understand the value and importance of...
How many charities do you think you can name? If pushed, you could probably come up with a list of 20, maybe 30 – for some of which you probably aren’t completely certain of the correct...
Following changes to a team structure and roles and responsibilities, members of a Lloyds Banking Group comms unit agreed to take an online personality test to learn more about themselves and where...
When your workforce is geographically scattered, and up to three quarters of your employees don’t have corporate email addresses, cohesive communication can be tricky to achieve. At Nissan,...
When a social media site recommends you connect with someone you emailed once a year ago, or you see a banner ad for a product you were searching for the day before, it’s no chance act of...
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