Opinion
WHERE IC PROFESSIONALS COME TO TALK

GETTING WITH THE PROGRAMME

Heading up internal communication and engagement for the world’s leading public service broadcaster demands a willingness to embrace challenges. Heather Wagoner talks to Voice about working in a fast-paced environment.

4th April 2017
If Heather Wagoner has a motivational sign on her desk, it likely says: “Whatever happens, I can handle it.” It’s a resilience mantra that helps her find solutions when things get challenging. As director of internal communication and engagement (IC&E) for the BBC, she is not short of happenings that make it an appropriate phrase in her work environment. Heather freely concedes that...
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