Strategy
WHERE IC PROFESSIONALS COME TO TALK

CAN YOU FIX IT? HOW TO FOLLOW UP ON EMPLOYEE MEASUREMENT

In the final part in our four-part series on measurement, we consider the importance of responding to feedback. It's not enough to take in the data; you need to show you have listened.

30th November 2017
A good follow-up strategy to any engagament survey – “you said, we did” communications – keeps people involved and lets them know the changes are part of a long-term improvement process. The classic mistake leaders and communicators make is not informing employees what’s been done as a result of feedback – either because they don’t think it’s necessary or they are burying...
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