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USE EMOTIONAL INTELLIGENCE TO LIGHT UP COLLEAGUES’ BRAINS
Internal communicators must focus on the emotions they are trying to evoke in their audience, says Nicole Utzinger, managing director of EMEA Communications Consulting.
I remember when internal communication was the poor spotty kid in the family of communicators. The good news: things have changed.
Most organisations now understand the value and importance of internal comms and employee engagement. The bad news: the pressure is on, expectations are high, and often with less budget and resources than external communications has available.
It surprises...
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