Voice

How can IC pros persuade leaders and staheolders with greater conviction, hold their attention and convince them that their way of communicating is best for the sustained success of the business? We asked five comms pros for their advice....

Stop me if you think you’ve heard this one before: “You said, we did.” Employees want leaders who truly listen – but how well are organisations showing how they are taking action based on feedback? The “We did” story needs to be louder.

Alison Heppenstall, founder and executive director of Climate Action for Associations (CAFA), believes sustainability is an opportunity for internal comms professionals.

Unlocking the power of self-confidence can transform your career and wellbeing, says communication coach Jo Hall.

In our third and final authentic leadership insight column, Andrew Cannon, CEO of social care provider Voyage Care for the past eight years, says he believes authentic leadership is critical to delivering the organisation’s purpose.

For 15 years, internal communication professional Frank Dias worked in the financial services industry – and now he’s in the movie business. Here, he shares his takeaways from his first 90 days working for award-winning visual effects studio Framestore as its first internal comms hire.

Looking back to the late 19th century, the Institutional History of Internal Communication in the UK project has been studying technology’s role in how organisations connect with their employees. Here we take a step back in time to see what lessons can be learned from the past about adapting to change.

Historically, business leaders were a mystery: rarely seen, occasionally swooping in to deliver a carefully scripted speech that disguised any flaws in their powers, skills or invincibility. The past few years have highlighted that employees engage best when the mask slips and leaders show they are honest, vulnerable and emotional.

Capturing your audience’s attention and maintaining a sensitive approach are key in internal comms. Through their project, Loneliness Lies Beneath, Limehouse and Lloyds Banking Group showcase how those two concepts go hand in hand.