Engagement
WHERE IC PROFESSIONALS COME TO TALK

BEYOND THE DOUBT OF A SHADOW

If you suspect that employees are using their personal networks, rather than those provided by the company, to have business-sensitive discussions, you’re probably right – more than half of us are at it. How do you investigate who’s doing it and what their motives are – and then encourage them to use official IC channels?

5th July 2018
We’ve all heard the message when we’ve phoned a customer service line: calls may be recorded for training and quality purposes. Businesses keep an eye on such conversations to better understand customers’ queries and improve their service, and so that discussions are documented in the event of a dispute. It’s common sense for organisations to protect themselves by using tools that...
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