WHERE IC PROFESSIONALS COME TO TALK
'INTERNAL COMMS IS THERE TO CONNECT THE DOTS'
When you work for an organisation renowned for its high-quality customer service, you need to make sure the employee experience is just as exceptional. Scott Lynch, head of internal communication at Selfridges, explains how it’s done.
For someone with a long-held interest in journalism, current affairs, debate and discussion – he wrote for his school and university newspapers and did a politics degree – Scott Lynch’s first job was, by his own admission, “a bit unusual”.
“I love aviation, travel, fashion and retail, and I’ve always worked for companies that meant something to me as a customer,” he explains....
This article is only available to IOIC members, please login or subscribe to view the article in full
Leave a comment
To leave a comment on this article, please complete the form below. Your comment will be posted once verified by our editorial team.
Related Stories
'WE'VE GOT TO PROVIDE A TRANSFORMATIONAL HIGH-QUALITY EXPERIENCE'
When Alice Oliver was considering her career options as a teenager, the promise of…...
18th October 2020
TAKING A LEAF OUT OF THE CRISIS BOOK
When heavy rainfall and storms caused devastation across the UK in late 2019 and into…...
5th August 2020
INTERVIEW: COMMS AT FULL BLAST
When you grow up with a mum who makes epoxy resin cubes from a bedroom at home, it’s no…...
24th March 2020
A BREAK FROM THE OLD ROUTINE
17th March 2020
It wasn’t long ago that flexible working meant leaving the office early a couple of days a week or working from home because you had a doctor’s appointment in the middle of the day...
BACK TO THE PLAYGROUND – HOW TO ADDRESS WORKPLACE BULLYING
15th June 2020
Entering an organisation that has a bullying problem is like entering a time warp. Suddenly, you’re back at school – someone’s the brunt of a joke; people are being excluded from groups; and everyone’s doing their best to avoid becoming the target of unwanted attention...
REDUNDANCY IN THE AGE OF COVID-19
10th June 2020
In 100 days, coronavirus has turned the world on its head. All the small freedoms we’d taken for granted as we went about our daily lives are temporarily on hold...
If you are not an IoIC member and would like to join to receive Voice and other membership benefits, visit our Membership page.
MOST READ
- SEEN BUT NOT HEARD? HOW TO CREATE INCLUSIVE WORKPLACES FOR BAME EMPLOYEES
- THE TIME TO TALK: WHY ORGANISATIONS SHOULD SPEAK UP AGAINST RACIAL INJUSTICE
- REALITY CHECK: BUILDING TRUST IN A POST-TRUTH WORLD
- 'CULTURAL AWARENESS DAYS ARE A GREAT WAY TO BETTER UNDERSTAND COLLEAGUES'
- BACK TO THE PLAYGROUND – HOW TO ADDRESS WORKPLACE BULLYING
IoIC Upcoming Events
|
IoIC Live 2020: Virtual Conference - Bundle Offer
26th Nov 2020
|
|
IoIC Live 2020: Facing the Future: building ethics and trust
26th Nov 2020
|
|
IoIC South Hub: Launch event
27th Nov 2020
|
Room Booking
Thanks for staying with us! Please fill out the form below and our staff will be in contact with your shortly. The see all of our room options please visit the link below.
See All Rooms
See All Rooms