WHERE IC PROFESSIONALS COME TO TALK
'INTERNAL COMMS IS THERE TO CONNECT THE DOTS'
When you work for an organisation renowned for its high-quality customer service, you need to make sure the employee experience is just as exceptional. Scott Lynch, head of internal communication at Selfridges, explains how it’s done.
For someone with a long-held interest in journalism, current affairs, debate and discussion – he wrote for his school and university newspapers and did a politics degree – Scott Lynch’s first job was, by his own admission, “a bit unusual”.
“I love aviation, travel, fashion and retail, and I’ve always worked for companies that meant something to me as a customer,” he explains....
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