The Institute of Internal Communication
WHERE IC PROFESSIONALS COME TO TALK
Working for an ideas agency, you’d think I’d have creativity sorted. But it’s tough striking the slippery balance between creativity and productivity. Elizabeth Gilbert’s book, Big...
There are three elements leaders need to build trust. They need to be candid, they need to be inspirational and they need to be authentic. I am no expert, but having interacted with some great...
Inspire with your vision and plan. It’s great having three founding directors [Gemma founded Synergy with Nicky Clark and Giles Hicks] as we can argue our case on subjects and vote on it. It keeps...
Values guide actions. At their best, they are ground rules your people use day in, day out to make decisions based on the organisation you want to be. At worst, they are empty words – forgotten,...
I still remember the first time I had to make a board presentation. I was a junior communications manager, hoping to get more budget. I had my slides, I’d rehearsed with my boss, I knew it was a...
We’ve all heard the expression “The customer is king”. When you get your first job, you say yes to everything your client asks, sometimes to the detriment of the final output. In actuality,...
I’m not a big fan of policies, procedures, rules and bureaucracy. I understand that in some cases they are necessary, but, truthfully, I’m on the employee experience side of HR. How do we make...
There are global organisations and then there is the Foreign & Commonwealth Office (FCO). With a presence in 167 countries, it outdistances most other businesses. But with great reach comes...
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