WHERE IC PROFESSIONALS COME TO TALK
'WE'VE GOT TO PROVIDE A TRANSFORMATIONAL HIGH-QUALITY EXPERIENCE'
18th October 2020
When Alice Oliver was considering her career options as a teenager, the promise of clipboards, headsets and glitzy brand launches persuaded her to study...
It was 5 May 1980 and, for almost a week, six armed men had held 26 people hostage in the Iranian Embassy, South Kensington, London.
It was days before my seventh birthday, yet I clearly remember...
Is one of the team letting the side down? Even when things are running smoothly, there may be someone who is not quite up to scratch. And there is no easy way to tell them there’s a...
One day you’re a peer. The next, you’ve been promoted to the team manager and you’re the boss – a responsibility that changes the dynamic in any established group.
The transition...
Language shapes thought and thought shapes actions. What if the language you are using is making it harder to bring about the difference that you want to see – the change that is needed from the...
There is no template or case study for the sheer scale of change we are facing. There is so much “noise”, opinion and complexity – internal communication functions have to find a way to cut...
Change active: what does that mean then?
Really, it’s a mindset – thinking about changing things for the better every day and not waiting passively for them to happen. Often the terminology I...
According to Stylus, 2019 is the year when sustainability finally goes mainstream. It’s been a long and much overdue journey, but the signs are that the issue is no longer regarded as an irritant...
It’s spring 1949. The queen is, no doubt, bleary eyed from lack of sleep and relentless nappy-changing with her first born. The NHS is in its infancy; not quite a year old. And another – you...
A BREAK FROM THE OLD ROUTINE
17th March 2020
It wasn’t long ago that flexible working meant leaving the office early a couple of days a week or working from home because you had a doctor’s appointment in the middle of the day...
BACK TO THE PLAYGROUND – HOW TO ADDRESS WORKPLACE BULLYING
15th June 2020
Entering an organisation that has a bullying problem is like entering a time warp. Suddenly, you’re back at school – someone’s the brunt of a joke; people are being excluded from groups; and everyone’s doing their best to avoid becoming the target of unwanted attention...
REDUNDANCY IN THE AGE OF COVID-19
10th June 2020
In 100 days, coronavirus has turned the world on its head. All the small freedoms we’d taken for granted as we went about our daily lives are temporarily on hold...
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