Strategy
WHERE IC PROFESSIONALS COME TO TALK
In recent years, the customer, once an important part of the strategic corporate mix, has become an obsession for many organisations; but why now, when customers have always paid the bills? In...
A good eye for a story, top-notch writing skills and a strong network of contacts – which profession are we describing? Although your first answer might be journalist, your second should be...
The rapid progress in communications technologies and the internet has diminished physical borders and hurdles. When the productivity of labour in one country becomes too costly, it is easy to...
A good follow-up strategy to any engagament survey – “you said, we did” communications – keeps people involved and lets them know the changes are part of a long-term improvement process....
There is more to decoding engagement information than calculating percentages. You might be satisfied if 80 per cent of your employees say they are content with their career development...
Running an annual employee survey can be a bit of a slog for the internal comms team – there's all the prep and promotion beforehand, then you're rallying the stragglers who haven't completed...
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